Shipping policy

Last updated: October 6, 2026

1. Where We Ship

Dangbei Canada ships to addresses across Canada.

2. Order Processing

Orders received on a Canadian business day are normally processed the same day.

Orders received on weekends or Canadian statutory holidays will be processed on the next business day.

Processing times may be extended if additional payment, address or fraud verification is required. If this affects your order, we will contact you using the information provided at checkout.

3. Delivery Times

After processing:

Delivery is normally expected on the next business day in major Canadian cities.
Delivery to other Canadian destinations may take up to seven business days.

Delivery estimates begin when the order has been processed and transferred to the carrier. They are estimates rather than guaranteed delivery dates because carrier delays, severe weather and other circumstances outside our control may affect delivery.

4. Shipping Charges

Standard delivery is free throughout Canada unless a different charge is clearly displayed and accepted during checkout.

5. Duties and Import Fees

Canadian customers will not be charged customs duties, import fees or tariffs for their Dangbei Canada order.

Applicable sales taxes are calculated during checkout.

6. Order Tracking

When an order ships, the customer will receive an email containing the available tracking information.

Carrier tracking information may require up to 24–48 hours to appear or update after shipment.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address.

If an address correction is required, contact hello@dangbeihome.ca as soon as possible. We cannot guarantee that an address can be changed after the order has been transferred to the carrier.

Additional carrier charges caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

8. Damaged, Lost or Missing Shipments

If an order arrives damaged, retain the product and all packaging and contact hello@dangbeihome.ca within 48 hours of delivery. Include the order number and photographs of the product and packaging.

If tracking shows that an order was delivered but it cannot be located, first verify the shipping address, check the delivery area and contact the carrier. If the package is still missing, contact us so we can assist with the carrier investigation.